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Job Description: Web Writer/Editor, Remote Data Backups


Remote Data Backups
2044 Bennington Circle
Fort Collins, CO 80526
(800) 866-722-2587

Supervisor and Co-Workers

Duties and Accomplishments

  • Provided customer service and support for online backup software
    • Assisted customers and partners by electronic mail and telephone
    • Co-maintained a database of over 600 customer accounts
  • Co-maintained, repaired, organized and enhanced web pages
    • Worked with the 200-page Remote Data Backups website and the MacBackups website
    • Added content to website sections, including: Why Back Up Online, Features, Security, Corporate Information, Support, Partners, Frequently Asked Questions, Sitemap
    • Improved writing style, corrected grammar and spelling
    • Optimized for search engines, fixed broken links, reorganized file and navigation structure, cleaned up HTML, improved text formatting
  • Improved internal work procedures
    • Added tasks to database
    • Created prototype of knowledge base for external support and internal procedures

Tools and Skills

  • online backup software
  • website and electronic mail hosting and reporting (CrystalTech, Web.com)
  • online payment (YourPay, PayPal and SurePay)
  • search engines (Google, Yahoo directory, many others)
  • search engine optimization (WebPosition 3, Overture, WordTracker, etc.)
  • WYSIWYG web page authoring and HTML coding (HoTMetaL Pro 6, Homesite 4)
  • web browsing (Internet Explorer)
  • image editing (Photoshop)
  • scripting (ColdFusion 5)
  • databases (SQL Server, Access)
  • electronic mail (Outlook)
  • Windows (XP Service Pack 2)
  • file formats and conversion (Word, HTML, PDF, text, GIF, JPG)
  • file management
  • web page design
  • writing, editing and proofreading
  • documentation
  • customer service, technical support and troubleshooting